REFUND POLICY
Updated: 6th August 2021
Covid-19 Update
All Registrations include a 14-day Cash Refund Policy for runner cancellations. A 100% Race Refund is available for cancellations or postponements due to local Covid-19 restrictions. Note that all charitable donations are non-refundable.
Participant Registration Cancellations
(Including 14-day Cash Refund Policy)
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Cash refunds are available within 14 days of event registration and a minimum of 14 days remaining prior to the event start date.
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Registration changes include distances/board class, categories, team. Permitted up to 3 days prior to the race start.
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Refunds requested more than 180days after the transaction will have the payment processing fee deducted.
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A payment portal fee is deducted prior to any refund equal to £1.
NB. Please note that all charitable donations collected from registrations are non-refundable.
Organiser Event Cancellations & Postponements
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Organiser specific and applies to event registrations hosted by GBSUP only.
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Applies to total event purchase-including Add-ons purchases not collected.
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For non GBSUP hosted registrations refunds are requested via the host.
NB. Please note that all charitable donations collected from registrations are non-refundable.
Days Prior to Race | >91 | 90-61 | 60-31 | 31-14 | 14-3 | <3 |
|---|---|---|---|---|---|---|
Registration Changes ² | £0 | £0 | £0 | £0 | £0 | £10 |
Registration Add-ons Refund | 100% | 100% | 100% | 100% | 100% | 100% |
Registration Fee Refund | 100% | 75% | 50%` | 25% | 0% | 0% |
Days Prior to Race | >91 | 90-61 | 60-31 |
|---|---|---|---|
Registration Add-ons Refund | 100% ² | 100% ² | 100% ² |
Registration Fee Refund | 100% ¹ ² | 100% ¹ ² | 100% ¹ ² |